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|1-30||The Reflexivity between ICTs and Business Culture: Applying Hofstede’s Theory to Compare Norway and the United States,||
This study compares how
workers in Norway and the United States use Information and
Keywords: Culture, Information and Communication Technologies, Hofstede, Cross-Cultural Studies, National Culture, Organizational Culture, Organizational Communication
|31-45||The Value of User Participation in E-Commerce Systems Development||
Many researchers and practitioners consider user participation in the development of an information system is essential to the success of the system. System designers have promoted development techniques that demand user participation, such as prototyping, rapid application development and joint application design. Interestingly, the research literature on the topic has not been conclusive about the value of user participation, although the perception of value has still existed. The importance of user participation in information systems could be seen as a myth.
The time pressure to develop Web based e-commerce systems and the propagation of the view that e-commerce is different and subject to different rules has led developers to question the value of customer participation in the development process. Indeed, the notion of the "user" has become confused. No longer is a user necessarily found in-house, but may be a geographically remote customer unknown to an organization.
This paper proposes and validates a model that examines the role of key users and stakeholders in e-commerce applications development. Despite the business need for remote, untrained users to quickly feel comfortable and satisfied in an e-commerce site encounter, it appears that many organisations are making little effort to engage users in e-commerce site developmental activities.
Keywords: electronic commerce, systems development, user participation
Email and Misinformation:
A South African Case Study
This paper considers insights and lessons learnt surrounding the spread of misinformation resulting from a hoax email sent in South Africa on September 11, 2001. That email purported to link South Africans to the World Trade Center disaster in New York on 9/11. This paper discuses a case study based on the South African newspaper press coverage this incident received. The factual contents are provided in the form of a time line, followed by the grouping of stakeholders and a list of stakeholder comments of an ethical, social, or legal nature. Subsequently, the paper explores various ethical perspectives, employs different approaches to ethical analysis, and reaches an ethical conclusion regarding this incident. This is followed by a brief investigation of the perceived divergence of the ethical and legal perspectives. The paper concludes by expressing the hope that this case study, and the analysis thereof, will assist computing instructors in sensitizing their students to computer ethics issues related to misinformation, the use of email and the Internet.
Keywords: Misinformation, hoax email, computer ethics, South Africa, computer ethics teaching, case study
|67-85||Evaluation of the Human Impact of Password Authentication Practices on Information Security||
The research objective was to develop a model for evaluating the human impact that password authentication issues are having on the security of information systems. Through distributing a survey and conducting an experiment, researchers created a model for predicting the vulnerability that a particular set of conditions will have on the likelihood of error in an information system. The survey consisted of over 250 respondents. The experiment consisted of 30 subjects and the analysis utilized a c2 goodness of fit test. The findings indicate that human error associated with password authentication can be significantly reduced through the use of passwords comprised of data meaningful for the user and that meet the information technology community requirement for strength of password. Future research will be performed to further validate and enhance the developed model and to develop human factor password guidelines.
Keywords: Human Error, Information Security
|87-103||Improving the Chances of Getting your IT Curriculum Innovation Successfully Adopted by the Application of an Ecological Approach to Innovation||
University curricula in Information Technology (IT) necessarily require frequent change, updating and even complete revision due to advances in technologies, new methodologies, and changes in how people and organisations make use of computers. We argue that curriculum change, which is a complex process that involves many actors, should be seen through the lens of innovation theory and studied as an innovation. To understand curriculum innovation it is useful to examine how interactions between both human and non-human entities contribute to the final curriculum product, and this paper discusses theories of innovation and proposes an ecological approach to the building and re-building of university curriculum in IT. Ecology is concerned with interrelationships: between different living things, and between living things and their environment. Building on our previous work in this area, in the paper we explain the ecological approach by its application to several specific case studies in IT curriculum innovation. We use this ecological approach in an attempt at explaining why some elements of IT curriculum innovation are adopted successfully whilst others are not. Interesting as this might be from a theoretical academic perspective however, an explanatory theory is much more relevant if it can also be used practically. While we make no claim to being able to predict the success or failure of an IT curriculum innovation, we do suggest that this approach can be used to improve its chances of success. We argue that by making use of an ecological approach it is possible to improve the chances that a particular curriculum innovation will be adopted and used successfully.
Keywords: IT curriculum innovation, IS curriculum innovation theories, technology adoption, socio-technical factors, ecosystems, ecological model, environmental interactions diagram.
|105-116||Use-Cases and Personas: A Case Study in Light-Weight User Interaction Design for Small Development Projects||
Pathways to Enhance
Environmental Assessment Information Systems
Concept of Usability
Building on a stream of previous literature regarding the
usability properties that are fundamental to the e-learning courseware, this
study attempted to assess users’ current views about applied e-learning
usability and users’ perceived importance of e-learning usability design
features with consideration to the variable of
experience – namely, users’ prior experience with the Internet and amount of
time users spend weekly on the e-learning courseware. The importance of
experience in the e-learning instructional design process regarding
usability is discussed. The assertion is made that usability is a
multi-dimensional concept with experience being the new dimension.
Discussion and recommendation are made for a clear means to guide e-learning
usability improvements in the e-learning instructional design process giving
careful attention to the variable of experience as a new dimension.