Volume 4 Number 4
2001
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Introduction to Special Series on Information Exchange in Electronic Markets: New Business Models

 Overview to the Special Issue

Models of Information Markets: Analysis of Markets, Identification of Services, and Design Models

Fons Wijnhoven
University of Twente, the Netherlands

 The Internet reduces much of the costs of information sharing, but it does not solve information receivers’ reading and interpretation limitations. Search engines ease information retrieval but do not solve the problems of specifying information needs and evaluating retrieval results. This article approaches these problems as information market problems with solutions consisting of information market service process models. These models link information suppliers and information buyers and define activities, information resources, and information flows for the information market services. The models identified may improve the quality, speed, design and realisation of information market services summary goes here.

Keywords: Internet, information market, semantics, information good, information service models.

The Impact of Information and Communication Technology on Interorganizational Coordination: Guidelines from Theory

Mariëlle den Hengst & Henk G. Sol
Delft University of Technology,
the Netherlands

 It is widely believed that information and communication technology (ICT) enables organizations to decrease costs and increase capabilities and thus enables to shape interorganizational coordination. This paper describes guidelines with which the impact of ICT on interorganizational coordination structures can be predicted. The framework used consists of three perspectives: interorganizational coordination structures, ICT, and aspects of goods and services for the processing of which coordination is required. Interorganizational coordination structures are defined and the impact of ICT on coordination structures is indicated. So far, ICT is considered to be a driving force. There are, however, other aspects that have an influencing impact on interorganizational coordination. Those aspects are described and by combining those with the possibilities of ICT, the guidelines are presented.

Keywords: information and communication technology, interorganizational coordination, coordination structures

Self-Service Banking: Value Creation Models and Information Exchange

Ragnvald Sannes
Norwegian School of Management BI, Norway

This paper argues that most banks have failed to exploit the potential of self-service banking because they base their service design on an incomplete business model for self-service. A framework for evaluation of self-service banking concepts is developed on the basis of Stabell and Fjeldstad’s three value configurations. The value network and the value shop are consistent with self-service banking while the value chain is inappropriate. The impact of the value configurations on information exchange and self-service functionality is discussed, and a framework for design of such services proposed. Current self-service banking practices are compared to the framework, and it is concluded that current practice matches the concept of a value network and not the value shop. However, current practices are only a partial implementation of a value network-based self-service banking concept.

Keywords: Internet banking, electronic banking, self-service banking, self-service technology (SST), value creation, value network, value shop, information exchange